Shipping Policy

How much does shipping cost?

For orders $25 and up, shipping is free. If your order is under $25, we will only ask for $4.95 toward the shipping charge. Cleaner Tails will cover the rest!

When will my order arrive?

Depending on location and availability of the item customers should receive their packages in 1-3 days on average. We will have your package at your door by 8 P.M. E.T.. We pride ourselves on our fast handling times. If an order is placed before 2pm E.T. on a business day, that order will be sent to the USPS, FedEX, or UPS the same day for delivery. (For products in stock at our physical location.)

*Cleaner Tails reserves the right to reschedule or cancel a delivery due to unforeseen circumstances (inclement weather, natural disaster, etc.)

Do I need to be there to sign for it?

No. The delivery driver will leave it at your door.

Where does Cleaner Tails ship to?

Currently we deliver to the 48 Contiguous United States. 

"Where does my product ship from?

Most products deliver straight from our store in Bethel, CT. We have partnered with a few vendors to ship certain items from their warehouse directly to the customer to speed up delivery times.

Risk of Loss

All purchases from cleanertails.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier