Shipping Policy

How much does shipping cost?

For orders $59 and up, shipping is free. If your order is under $59, we will only ask for $4.95 toward the shipping charge. Cleaner Tails will cover the rest!

When will my order arrive?

Local Same Day Delivery

If you’re lucky enough to live within a 10 mile radius of the store and your order is placed before 2 PM E.T. Monday - Friday, you won’t have to wait long to receive your package. You will receive your delivery that same day before 8 P.M. as long as the requested items are in stock at our store. Same day deliveries will be delivered by a Cleaner Tails employee. The following zip codes qualify for same day delivery:

Bethel: 06801
Brookfield: 06804
Danbury: 06810, 06811, 06813, 06814, 06816, 06817
Newtown: 06470
New Fairfield: 06812
Redding: 06875, 06876
Sandy Hook: 06482

All Other Deliveries

Depending on location and availability of the item customers should receive their packages in 1-3 days on average. We will have your package at your door by 8 P.M. E.T.. We pride ourselves on our fast handling times. If an order is placed before 2pm E.T. on a business day, that order will be sent to the USPS, FedEX, or UPS the same day for delivery. (For products in stock at our physical location.)

*Cleaner Tails reserves the right to reschedule or cancel a delivery due to unforeseen circumstances (inclement weather, natural disaster, etc.)

Do I need to be there to sign for it?

No. The delivery driver will leave it at your door.

Where does Cleaner Tails ship to?

Currently we deliver to the eastern coast of the U.S.A.. From Maine to Florida and everywhere in between. We want to provide our customers with the level of customer service that everyone has come to expect from us. For that reason we have limited areas that can order from us until we can handle the needs of every customer nationwide.

Where does my product ship from?

Most products deliver straight from our store in Bethel, CT. We have partnered with a few vendors to ship certain items from their warehouse directly to you the customer to speed up delivery times.

Risk of Loss

All purchases from cleanertails.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier